You need a business communications platform that does more than route calls. You need one that transcribes every conversation in real time, coaches agents while they're still on the line, and resolves customer requests without a human picking up the phone.
Dialpad is an AI-powered communications platform that unifies voice calling, video conferencing, messaging, contact center operations, sales dialing, and autonomous AI agents into a single application.
Its proprietary language model, DialpadGPT, is trained on over seven billion minutes of business conversations and powers real-time transcription, sentiment analysis, live coaching, and predictive customer satisfaction scoring across every product. This breakdown covers every feature, how it works, who it serves, and which plan unlocks it.
Dialpad's feature set has you covered if:
You want voice, video, messaging, and contact center operations running on a single platform with a single AI layer
You run a contact center and need real-time agent coaching, AI-predicted CSAT scores, and sentiment monitoring on every call
You need autonomous AI agents that take customer requests from first contact to resolution across voice, chat, SMS, email, and WhatsApp
You want sales reps receiving live objection-handling prompts and methodology tracking during calls, not after
You are consolidating separate phone systems across offices or acquired companies onto one cloud platform
You need HIPAA-ready, SOC 2 Type II certified communications with a 100% uptime SLA
You'll reach the edges of its capabilities if:
You need a B2B contact and company database to fuel outbound prospecting or account research
You want buyer intent signals showing which companies are researching your category across the web before you contact them
You need to identify the specific companies or people visiting your website
You run account-based marketing, demand generation campaigns, or multi-channel advertising orchestration alongside sales
You need CRM enrichment, lead routing automation, or data quality management at the operations layer
For those needs, the reference point is ZoomInfo: an AI go-to-market platform built on 500M contacts, 100M companies, 135M+ verified phone numbers, and 200M+ verified business email addresses, a GTM Context Graph that connects B2B data with CRM records, conversation intelligence, and behavioral signals in one layer, and access through APIs, MCP, GTM Workspace, and GTM Studio.
Dialpad handles everything that happens once a conversation starts; ZoomInfo handles everything needed to know who to call, when, and why.
After the feature breakdown, this article covers exactly where Dialpad stops and how ZoomInfo fills those edges.
Dialpad Platform Overview
Dialpad calls itself "First in AI. Best in Agentic" and serves over 30,000 customers across 140+ countries, including T-Mobile, Nasdaq, Motorola, RE/MAX, Edward Jones, Netflix, and AAA. The company surpassed $300 million in ARR as of October 2024, sustaining over 30% year-over-year revenue growth.
The platform is organized around four products plus a foundational AI layer:
Product | What It Does | Starting Price |
|---|---|---|
Unified business communications: voice, video, messaging, SMS | $15/user/month (annual) | |
AI-powered omnichannel contact center | Custom pricing (tiered) | |
AI sales dialer with real-time coaching | Custom pricing | |
Autonomous conversational AI for voice and digital channels | Conversation-based credits | |
Platform-native AI layer powering all products (DialpadGPT) | Included in all products |
Dialpad Connect is the entry point, with Standard ($15/user/month annual), Pro ($25/user/month annual), and Enterprise (custom) tiers. Dialpad Support and Sell use per-user, per-month pricing with additional per-minute call charges. AI Agent uses a conversation-based pricing model where credits are consumed only when the AI performs work.
Feature access scales by tier: CRM integrations beyond Google Workspace require Pro or above, and enterprise controls like custom data retention require Enterprise plans. With that structure in place, here is the full tour.
Dialpad Connect: Unified Business Communications
Dialpad Connect replaces the traditional business phone system with a 100% cloud-based platform that unifies voice calling, video conferencing, SMS/MMS messaging, and team chat in one application.
Source: Dialpad
It runs on a dual-cloud architecture where software logic, call routing, and storage live on Google Cloud Platform while voice traffic routes through a private telephony network spanning 12 data centers globally. That separation supports Dialpad's 100% uptime SLA for enterprise UCaaS and CCaaS customers, with no required maintenance windows.
Dialpad AI transcribes every call on Connect in real time, with speaker labeling visible in the call window. After the call, the AI generates call summaries with action items and sends recap emails with searchable transcripts and recordings. The transcription runs on DialpadGPT's in-house speech recognition, not a third-party engine.
Thirteen languages are supported: English, Spanish, French, Japanese, Dutch, German, Italian, Portuguese, Korean, Swedish, Mandarin, Vietnamese, and Indonesian.
Call routing uses IVR workflows and custom routing rules on all plans, with options to route calls based on agent idle time or skill level. The platform provisions users through automatic provisioning with G Suite, Office 365, OneLogin, and Okta, and number porting typically completes in 1-3 days.
All communication syncs in real time across browsers, desktop apps, mobile apps for iOS and Android, and compatible desk phones including Yealink T7 and T8 models.
The Standard plan ($15/user/month annual, $27 monthly) includes unlimited call recording, real-time call analytics, Google Workspace integration, and 24/7 web and chat support. Free domestic calling is included on Connect plans.
Pro ($25/user/month annual, $35 monthly) adds Salesforce and other CRM integrations, 24/7 phone support, and additional collaboration features. Enterprise adds custom pricing, a dedicated success manager, and advanced security controls.
The platform holds SOC 2 Type II, HIPAA, ISO 27001, ISO 27017, ISO 27018, GDPR, and CSA certifications. Encryption covers TLS for in-transit data, AES 256-bit for data at rest on Google Cloud Platform, and WebRTC with SRTP for every call. Enterprise customers can set their own data retention policies, and PII Redaction identifies and protects sensitive information in call transcripts.
Dialpad Support: AI Contact Center
Dialpad Support is the contact center product, built to reduce churn, streamline agent and supervisor workflows, and improve customer-facing metrics. It runs the same DialpadGPT engine as Connect but adds omnichannel routing, real-time coaching, AI-predicted satisfaction scoring, workforce management, and quality assurance tools specific to contact center operations.
Source: Dialpad
The omnichannel layer supports voice, web chat, SMS, email, Facebook, Instagram, Twitter, and WhatsApp, with full conversation context visible across every channel in one place. Routing uses Automatic Call Distribution with skills-based matching to direct callers to agents with the right expertise, while IVR lets callers self-direct before reaching a human.
AI Live Coach changes what agents experience during a call. It pulls answers from connected knowledge bases using generative AI and surfaces them in real time, so agents don't have to search.
AI Live Coach Cards pop up pre-programmed responses when specific keywords or phrases are spoken, available in English, Spanish, and French. These cards can trigger Spanish responses when Spanish trigger words appear, even in mixed-language conversations.
Source: Dialpad
AI CSAT solves a basic problem with traditional satisfaction measurement. Standard post-call surveys get roughly 5% response rates; AI CSAT predicts customer satisfaction scores with 87% accuracy on 100% of conversations, giving teams real-time visibility into service quality instead of waiting for survey responses.
One customer deployment increased customer satisfaction by 14% in under three weeks using AI CSAT tracking.
AI Coaching Hub gives supervisors a single place for training and coaching across live calls and post-interaction quality assurance. Supervisors can silently monitor, whisper coach, or barge into calls on all tiers.
AI Scorecards grade quality automatically after every conversation, and Custom Moments track specific keywords across calls (useful for monitoring phrases that require immediate escalation in healthcare or emergency-adjacent contact centers).
Workforce Management automates scheduling and shift planning while tracking agent performance across all channels, with automated shift swaps, time-off requests, and adherence reporting. Dialpad acquired this capability through its 2024 purchase of Surfboard.
Standard features across all Support tiers include IVR, ACD, call recording, screen recording, call transcription, video meetings, AI Moment detection, company dictionary customization, silent monitoring, whisper coaching, and barge-in.
Advanced features like AI coaching cards, custom moments, digital agent, AI CSAT, and WFM are either included or available as add-ons depending on tier. Enterprise tier adds a 99.9% uptime SLA, named customer success manager, and priority support routing.
A commissioned Forrester Total Economic Impact study found: payback in under 6 months, 30% quicker handle time for support teams, 20% reduction in average handle time for contact center agents, 50% less post-call admin work, and more than $13 million in financial benefit over 3 years.
Contact center call rates are usage-based: pricing starts at $0.01/min for inbound and $0.02/min for outbound calls within the United States. International calls are charged at a set rate based on the caller's country, and inbound calls to US and Canada toll-free numbers run $0.02 per minute.
Dialpad Sell: AI Sales Dialer and Coaching
Dialpad Sell is the sales product, combining a sales dialer with real-time AI coaching and CRM integration. It targets the productivity gap where reps spend time on data entry, call logging, and admin instead of selling, and where managers can't personally coach every call.
Source: Dialpad
The dialer supports phone calls, video meetings, and SMS messaging from a single interface, with power dialer functionality, local presence dialing, and voicemail drop. During calls, reps get three layers of AI assistance. AI Live Coach Cards surface notes, objection handling tips, or product details triggered by specific phrases.
Source: Dialpad
AI Playbooks provide live guidance based on sales methodologies like BANT, SPIN, and SPICED, suggesting questions reps need to ask, recognizing whether the behavior was met, and checking tasks off the list in real time. Real-time sentiment analysis tracks how the conversation is going while it's still happening.
After each call, Dialpad Sell generates AI Recaps with summaries and next steps, then logs call details, voicemails, recordings, and transcriptions to the CRM without manual data entry. Integrations cover Salesforce, HubSpot, Zoho CRM, Outreach, and Gong, with the dialer embeddable directly inside these tools.
The Sales Launchpad is the manager's dashboard, providing real-time analytics refreshed every 2 minutes including playbook adherence, quality calls metrics, and leaderboard rankings.
Dialpad's quality calls metric goes beyond counting total calls or measuring duration: it analyzes transcripts to determine whether meaningful business conversations took place. Built-in QA scorecards speed up call reviews and surface coaching opportunities.
A feature unique to Sell is missed call tracking with automatic conversion into Salesforce opportunities, closing the gap between a missed call and pipeline visibility. Like Dialpad Support, Sell charges per-minute rates for calls on top of the per-user subscription.
Dialpad AI Agent: Autonomous Customer Resolution
Dialpad AI Agent is the platform's autonomous conversational AI, designed to resolve customer requests from start to finish without human intervention.
Source: Dialpad
Where traditional chatbots answer FAQs, AI Agent reasons, plans, and acts across systems to execute multi-step workflows: booking appointments, checking order status, updating records, creating tickets, authenticating customers with 2FA, and resetting passwords.
The platform offers two types of AI Agents: Generative AI agents that produce natural answers from knowledge bases, and Agentic AI agents that can perform tasks, execute workflows, and generate answers.
The architecture relies on three core components: Skills (defining what an agent can do, with configuration prompts and guardrails), Connectors (integrating with external systems to enable Skills), and a knowledge base that draws from connected content management platforms with automatic syncing every 24 hours.
Source: Dialpad
AI Agent operates across voice, web chat, SMS, email, and WhatsApp with the same cognitive model and context persistence. For voice, the platform supports natural barge-in, meaning callers can interrupt the AI mid-sentence.
The Digital Agent can deflect over 50% of questions on day one after training on a company's Help Center. Dialpad claims AI Agents can answer 90% of common queries and reduce handling times by 70%.
The platform ships with 40+ native integrations including Salesforce, ServiceNow, Zendesk, HubSpot, Google Calendar/Workspace, Outlook, AthenaHealth, Calendly, and Zoho CRM. It uses no-code setup, so non-technical users can create and optimize agents by linking existing systems.
Multi-language support covers 60+ languages, and the platform maintains HIPAA compliance, SOC 2 certification, immutable audit logs, and PII protection.
Pricing uses a conversation-based model where AI Agent Credits are consumed only when the AI retrieves information or executes actions. If no work is done, customers are not charged.
The conversational AI analytics interface tracks containment, deflection, session duration, and skill usage, and lets anyone in the business query data in plain English and receive answers with custom visualizations.
Dialpad's AI Engine: DialpadGPT and Real-Time Intelligence
DialpadGPT is not a standalone product but the AI layer that powers everything described above. It is Dialpad's proprietary language model, built on over five years and five billion minutes of conversational data, making it the first LLM designed for business communications.
Source: Dialpad
The model uses a model-mix architecture that selects the right balance of speed and depth for each task, combining Dialpad's own models with frontier LLMs based on complexity and latency needs.
The AI capabilities it delivers across the platform:
Real-time transcription: Live, speaker-labeled transcription visible during active calls, with post-call searchable transcripts
AI Recaps: Summaries of every conversation with AI-recommended action items and next steps. Dialpad AI generated over 250 million recaps in the first six months after launch, and has now produced over 750 million total.
AI CSAT: Predicted satisfaction scores across 100% of interactions with 87% accuracy, compared to the 5-15% response rate of traditional surveys. Over 470 million AI CSAT scores generated to date.
AI Scorecards: Automated quality assurance grading after every customer conversation
AI Playbooks: Guided sales workflows and automated coaching during live calls
Custom Moments: Real-time prompts during live conversations triggered by specific keywords
AI Live Coach: Relevant answers from connected knowledge bases surfaced during interactions
Sentiment analysis: Real-time emotion detection across conversations
Automatic call purpose detection: Categorization from 25 different purpose types
Source: Dialpad
DialpadGPT operates with no rate limits or AI surcharges beyond the base subscription, and follows the same security practices applied across Dialpad's tech stack, with compliance across SOC 2, HIPAA, GDPR, CSA, and ISO. The platform has processed over 10 billion AI-enabled conversations to date.
Dialpad Integrations, API, and Developer Infrastructure
Dialpad connects to external systems through its App Marketplace, a REST API, and webhook-based event subscriptions.
The App Marketplace spans Productivity, CRM, Collaboration, Customer Service, Sales Engagement, Identity Management, Workflow Automation, and Agentic AI. Key native integrations include:
CRM: Salesforce (CTI dialer inside Salesforce, automatic call logging), HubSpot (click-to-call, auto call logging, real-time transcriptions in HubSpot UI), Zoho CRM (click-to-call via CTI, automatic caller matching), Microsoft Dynamics
Help Desk: Zendesk (calls inside Zendesk, auto ticket creation, caller history lookup), Intercom, Front
Collaboration: Google Workspace, Microsoft 365, Microsoft Teams (Direct Routing)
iPaaS: Zapier for no-code automation
Source: Dialpad
The REST API (v2) at https://dialpad.com/api/v2/ provides programmatic access to phone/voice, SMS, user management, analytics, contact center operations, contacts, and AI agent capabilities. Authentication supports API keys for internal apps and OAuth 2.0 for third-party apps.
Rate limits are set at 20 requests/second per company, with per-endpoint limits for specific operations (100/min for creating contacts, 100/min for sending SMS, 5/min for initiating calls per user).
Event Subscriptions deliver webhooks via HTTP or WebSocket for call events, SMS events, contact events, agent status events, and change log events. Events arrive in JWT format signed with a shared secret for verification. A sandbox environment at sandbox.dialpad.com/api/v2/ is available for testing. Dialpad publishes an official Python SDK on PyPI.
Where Dialpad Stops: The Gaps
Dialpad focuses on what happens during and after a conversation: routing calls, transcribing them, coaching the agent or rep in real time, and predicting satisfaction. That focus makes it a strong communications and customer service platform, but it means Dialpad defers to external tools for several capabilities sales and marketing teams need before the conversation starts.
No B2B contact or company database. Dialpad does not include a database of contacts, companies, direct dials, or verified business emails. It is a communications platform, not a data provider. Sales teams using Dialpad Sell need a separate source for the contacts they're dialing. The platform integrates with CRMs where contacts live, but it does not supply the contacts themselves.
No buyer intent signals. Dialpad does not track which companies are researching specific topics across the web. Its AI analyzes conversations already happening (sentiment, keywords, CSAT prediction), but it does not surface pre-conversation signals showing who is in-market before outreach begins.
No website visitor identification. Dialpad does not identify which companies or individuals are visiting your website. The platform handles conversations once they start but has no way to capture demand from anonymous web traffic.
No marketing orchestration or ABM capabilities. Dialpad covers sales and service execution but does not include campaign orchestration, display advertising, audience management, account-based marketing, or multi-channel demand generation. Marketing teams need a separate platform.
No data enrichment, lead routing, or operations automation. CRM data quality, lead-to-account matching, waterfall enrichment, and automated lead routing are outside Dialpad's scope. The platform syncs call data to CRMs but does not clean, enrich, or orchestrate the data already in them.
Limited reporting depth for complex contact center scenarios. G2 and TrustRadius reviewers note that reporting, particularly for contact centers, is not as detailed as traditional phone systems. Users describe reporting as lacking granularity in channel and call center views.
How ZoomInfo Covers the Gaps
The gaps above share a common thread: Dialpad handles conversations, but conversations need targets, timing, and context to be effective. ZoomInfo is an AI go-to-market platform that supplies the data, intelligence, and orchestration layer upstream of any conversation Dialpad handles.
ZoomInfo's B2B Data Platform: The contact and company database Dialpad does not include
ZoomInfo runs the largest B2B data platform: 500M contacts, 100M companies, 135M+ verified phone numbers, 120M direct-dial phone numbers, and 200M+ verified business email addresses. The data flows through a verification pipeline backed by 300+ human researchers and automated ML scanning 28 million site domains daily, reaching up to 95% accuracy on first-party data.
Source: ZoomInfo
For a team using Dialpad Sell, this fills the upstream gap directly. Dialpad's power dialer, AI coaching, and CRM sync work on contacts already in the pipeline; ZoomInfo provides the contacts themselves with department org charts, decision-makers' direct dials and emails, 300+ company attributes for segmentation, and contact tracking with job-change alerts.
Global coverage extends to 34M+ company profiles outside North America, 200M+ professional profiles outside NA, and 45M+ mobile numbers outside NA.
In a Fortune 500 competitive RFP analyzing 25 million contacts across vendors, an independent consultant concluded that "no other competitor came even close."
ZoomInfo Intent and WebSights: Signals that show who to call before the phone rings
ZoomInfo Intent tracks signals from 210 million IP-to-Organization pairings and 6 trillion+ new keyword-to-device pairings sourced monthly. Where Dialpad's AI analyzes sentiment and keywords during a conversation, ZoomInfo's intent data reveals which companies are researching topics related to your product before you have contacted them.
Source: ZoomInfo
Guided Intent, exclusive to ZoomInfo, identifies the topics historically correlated with deal success rather than requiring manual topic selection.
On the website side, WebSights resolves anonymous website traffic to companies with Automatic Traffic Filtering that separates real visitors from bots. ZoomInfo Marketing provides contact-level site visitor identification, showing who specifically visited (not just which company) and triggering personalized outreach. Dialpad has no equivalent.
Source: ZoomInfo
ZoomInfo's GTM Context Graph: Intelligence that connects conversations to outcomes
Dialpad records what happened on a call and analyzes it with AI. ZoomInfo's GTM Context Graph goes further by processing 1.5B+ data points daily, connecting ZoomInfo's B2B data with a customer's CRM records, conversation intelligence from Chorus, email interactions, and behavioral signals into a single layer that captures not just what happened, but why it happened.
Source: ZoomInfo
Where Dialpad tells you the sentiment of a call and which keywords were spoken, the GTM Context Graph reasons about what those signals mean across thousands of similar deals: connecting a CFO joining the last call with ROI-focused questions to the pattern behind closed-won deals in your segment, then linking that to third-party signals showing the company is hiring and researching your competitor.
Seismic's sales team attributed 39% of active pipeline to opportunities identified or influenced by ZoomInfo signals, boosted productivity by 54%, and saved 11.5 hours per week per seller. (Seismic Case Study)
ZoomInfo GTM Workspace and GTM Studio: Selling and marketing tools
GTM Workspace is ZoomInfo's seller interface, providing a complete Book of Business view across CRM, ZoomInfo data, conversation history, and market intelligence. AI agents handle account research, outreach drafting, CRM updates, and signal monitoring. An Action Feed streams in-market buyers matched to target criteria with pre-drafted actions on every signal.
Source: ZoomInfo
GTM Studio fills the marketing orchestration gap directly. Marketers, RevOps teams, and GTM engineers can build audiences using natural language, enrich with first- and third-party data, define triggers, and activate plays across channels (email, calls, display ads, direct mail, LinkedIn, Meta, Connected TV) without engineering support.
Source: ZoomInfo
Pre-built GTM plays cover inbound acceleration, champion tracking, competitive displacement, and ICP targeting. Expansion plays that used to take 3 weeks now launch in 30 minutes.
ZoomInfo APIs and MCP: Data access for any tool or AI agent
ZoomInfo delivers its intelligence through APIs and MCP, so the same data and GTM Context Graph powering ZoomInfo's own products is accessible inside any third-party tool or custom AI agent.
Source: ZoomInfo
The MCP server connects AI models directly to ZoomInfo's B2B data, currently supporting Claude and ChatGPT. API access is included in all relevant plans.
Source: ZoomInfo
Final Summary
Dialpad covers AI-powered business communications from end to end: Connect unifies voice, video, and messaging on a 100% uptime architecture, Support embeds real-time coaching and AI-predicted CSAT into every contact center interaction, Sell gives reps live methodology tracking and objection-handling guidance during calls, and AI Agent resolves customer requests autonomously across voice and digital channels.
The entire platform runs on DialpadGPT, a proprietary LLM trained on billions of business conversations, with no AI surcharges and enterprise-grade compliance (SOC 2 Type II, HIPAA, ISO 27001). It is built for organizations whose core challenge is what happens during and after conversations.
It is lighter on the layer before the conversation: no B2B contact database, no buyer intent signals, no website visitor identification, and no marketing orchestration or ABM capabilities.
If your bottleneck is upstream of the conversation (knowing who is in-market, reaching the right contact with a verified direct dial, and orchestrating multi-channel campaigns to generate the pipeline Dialpad's reps then work), that is the ground ZoomInfo covers.
Its 500M-contact, 100M-company database supplies the verified emails and direct dials that feed Dialpad's dialer. ZoomInfo Intent surfaces accounts researching your category from 6 trillion+ keyword-to-device pairings monthly, so reps know who to call before the phone rings.
GTM Studio gives marketing teams multi-channel orchestration and ABM capabilities. And the GTM Context Graph reasons across all of it to show why deals move, not just that they moved, turning Dialpad's call-level insights into deal-level intelligence.
See what that data and intelligence layer adds to your communications stack: start with ZoomInfo Lite for free, or request a demo to watch verified contacts and live intent signals flow into your pipeline.
FAQ
Does Dialpad include a B2B contact database for prospecting?
No. Dialpad is a communications platform, not a data provider. It does not include a database of contacts, companies, phone numbers, or email addresses. Dialpad Sell provides a power dialer, AI coaching, and CRM integration, but the contacts must come from a CRM or external data source. ZoomInfo's database of 500M contacts and 120M direct dials supplies the contact layer that Dialpad's dialer runs on.
Which Dialpad plan includes real-time AI coaching?
AI features including real-time transcription, AI Recaps, and sentiment analysis are available across all Dialpad products. AI Live Coach Cards and AI Playbooks are available in Dialpad Support (on Advanced or Premium tiers) and Dialpad Sell. The specific coaching features depend on the product and tier, with enterprise tiers providing the fullest set of coaching capabilities.
Can Dialpad's AI Agent handle voice calls autonomously?
Yes. Dialpad AI Agent operates across voice, web chat, SMS, email, and WhatsApp with the same cognitive model and context persistence. For voice, the platform supports natural barge-in, meaning callers can interrupt the AI.
The AI Agent can authenticate customers with 2FA, check order status, book appointments, reset passwords, and create tickets without human intervention. Dialpad claims AI Agents can answer 90% of common queries and reduce handling times by 70%.
How much does Dialpad actually cost beyond the $15 entry point?
Dialpad Connect starts at $15/user/month (annual billing) for the Standard plan, which includes unlimited call recording, Google Workspace integration, and 24/7 web and chat support. The Pro plan at $25/user/month adds Salesforce integration, 24/7 phone support, and additional features.
Dialpad Support and Sell add per-minute call charges ($0.01/min inbound, $0.02/min outbound in the US) on top of per-user subscriptions. International calls, toll-free numbers, SMS/MMS, and AI Agent credits are additional usage-based costs. Taxes and telecom fees apply to all plans.
Does Dialpad offer buyer intent data?
No. Dialpad's AI analyzes conversations already happening (transcription, sentiment, keyword tracking, CSAT prediction), but it does not track which companies are researching specific topics across the web before you contact them. Intent signals require a separate platform.
ZoomInfo Intent tracks signals from 210 million IP-to-Organization pairings and 6 trillion+ keyword-to-device pairings monthly, identifying in-market accounts before outreach begins.
What CRMs and tools does Dialpad integrate with?
Dialpad's App Marketplace includes native integrations with Salesforce, HubSpot, Zoho CRM, Microsoft Dynamics, Zendesk, ServiceNow, Google Workspace, Microsoft 365, Microsoft Teams, Okta, OneLogin, and Zapier, among others. CRM integrations beyond Google Workspace require the Pro plan ($25/user/month) or above. The REST API provides programmatic access for custom integrations.
Does Dialpad have a free trial or free plan?
Dialpad offers a 14-day free trial that takes a few minutes to set up. Users can sign up with a work email, Google Workspace, or Microsoft 365 account. There is no permanently free plan. Monthly plans can be canceled at any time, but annual plans commit the customer to the full term. All fees are non-refundable outside a 3-day cancellation window.
Does Dialpad provide website visitor identification or marketing tools?
No. Dialpad does not identify companies or individuals visiting your website, and it does not include marketing orchestration, ABM, display advertising, or campaign management.
For website visitor identification, ZoomInfo's WebSights resolves anonymous traffic to companies, and ZoomInfo Marketing provides contact-level visitor identification. ZoomInfo's GTM Studio gives marketing teams multi-channel orchestration with pre-built GTM plays, audience building in natural language, and display advertising through a native Demand-Side Platform.
